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内容大纲
随着我国经济和旅游业的蓬勃发展，旅游行业对从业人员的专业素养提出了更高要求。柳兵、印杨主编的《导游情景英语》是中等职业学校旅游服务与管理专业的专业英语课程教材，同时也适合旅行社用于一线员工培训及旅游从业人员或有一定英语基础的旅游专业英语爱好者进行自学。除了掌握必要的专业词汇和句型，本教材旨在培训导游服务专业学生的对客沟通技巧，培养学生的团队协作意识和能力，以及用英语解决导游服务工作中可能会出现的一些问题的能力。 -
作者介绍
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目录
Part Ⅰ Reception
Unit 1 Meeting the Guests
Lesson 1 Meeting Some Independent Guests
Lesson 2 Receiving A Tour Group
Lesson 3 Itinerary Delay
Unit 2 On the Way to the Hotel
Lesson 4 Counting Heads
Lesson 5 A Welcome Speech
Lesson 6 A Brief City Introduction
Unit 3 At the Hotel
Lesson 7 Check in
Lesson 8 Dealing with Complaints from Tourists
Lesson 9 The First Dinner in the Hotel
Lesson 10 Itinerary Arrangement
Part Ⅱ Sightseeing
Unit 4 Some Famous Scenic Spots
Lesson 11 The Palace Museum in Beijing
Lesson 12 The Bund in Shanghai
Lesson 13 The Terra-Cotta Warriors in Xi'an
Lesson 14 The Yellow Crane Tower in Wuhan
Lesson 15 The Giant Panda Breeding Base in Chengdu
Unit 5 Shopping & Local Snack
Lesson 16 At the Souvenir Shop
Lesson 17 At the Food Street
Unit 6 Chinese Culture
Lesson 18 Chinese Cuisine
Lesson 19 Chinese Tea
Lesson 20 Chinese Festivals
Lesson 21 Daoism & Kungfu
Revision 1 (Unit l~Unit 6)
Unit 7 Suggestions for Free Activities
Lesson 22 Enjoying the Sunshine on the Beach
Lesson 23 Watching the Show
Lesson 24 Respecting the Local Customs
Lesson 25 Visiting a Chinese Friend
Part Ⅲ Problems Handling
Unit 8 Items Missing
Lesson 26 Passport Missing
Lesson 27 Wallet Missing
Unit 9 Falling I11
Lesson 28 Heart Disease
Lesson 29 Getting Sunburn
Part Ⅳ Farewell
Unit 10 Procedure of Checking out
Lesson 30 Check out
Lesson 31 Dealing with the Luggage
Unit 11 Seeing off
Lesson 32 Seeing Some Independent Guests off
Lesson 33 Seeing the Group off
Lesson 34 A Farewell Speech
Revision 2 (Unit 7-Unit 11)
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