- 英语导游模拟教程(普通高等教育旅游与饭店管理专业系列教材)
- - 作者：编者:任志艳|责编:李蕊//王建洪
  - 出版社：西安交大
  - ISBN：9787569321081
  - 出版日期：2021/09/01
  - 页数：236
- 售价：18.72

内容大纲
本书是旅游管理专业教材，契合我国旅游专业教育现状。本书包括导游服务必备、导游服务流程和导游资格考试三个部分，其中导游服务流程包括迎接服务、沿途服务、住宿服务、行程讨论、餐饮服务、景区讲解服务、购物与纪念品、娱乐与文化、投诉与应急处理、送团服务等。本书讲解翔实、对话丰富、情景众多、导游讲解词实例充分，有助于学生进行陕西地区英语导游备考，并对英语导游服务工作者提供指导和参考。
本书注重英语口语与导游实际工作相结合，力求体现英语语言与旅游服务的知识性、应用性和实践性，适合高等院校、应用型本科及高职高专旅游管理专业教学使用，同时可作为旅游企业服务与管理人员的培训教材，也可作为旅游从业人员提升英语口语和旅游服务能力的自学参考用书。
作者介绍
目录
PART ONE Learn to Be a Tour Guide
Chapter One General Knowledge about Tour Guide
I. Related Expressions and Definitions
II. Types of Tour Guide
III. Duties of Tour Guide
IV. Prerequisites for Becoming a Tour Guide
V. Five Roles of Tour Guide
VI. Main Tasks for Tour Guide
Chapter Two Preparation Service
I. Preparation Work
II. Some Specific Tasks
III. Pre-tour Preparation
IV. Planning a Tour
V. Travel Schedules
PART TWO Working Procedures for Tour Guides
Chapter One Meeting and Greeting
I. Meeting Service
II. A Welcome Speech
Chapter Two Service on the Way to the Hotel
I. Speeches for Service on the Way to the Hotel
II. Sample Speeches of Service on the Way to the Hotel
III. Dialogues for Service on the Way to the Hotel
Chapter Three Hotel Accommodation
I. Hotel Introduction by a Tour Guide
II. Room Reservation
III. Registration
IV. Checking in
V. Checking out
Chapter Four Itinerary Discussion
I. Designing an Itinerary
II. Discussing an Itinerary
III. Announcing an Itinerary
Chapter Five Food and Beverage
I . Chinese and Western Breakfast
II. Eight Styles of Chinese Cuisine
III. Services in the Restaurant
IV. Wine and Tea
Chapter Six Service on the Way to a Tourist Site
I. General Introduction
II. Speeches on the Way to a Tourist Site
III. Dialogues on the Way to a Tourist Site
Chapter Seven Travelling on Site
I. Tour Commentary Writing and Translation
II. Introduction Proficiency for a Tour Guide
III. Touring in Scenic Spots in Xi'an
Chapter Eight Shopping and Souvenir
I. General Introduction
II. Sample Dialogues on Shopping
III. Local Tourist Souvenirs in Xi'an
Chapter Nine Entertainment and Culture

I. General Introduction
II. Typical Art Forms of Chinese Entertainment
III. Local Entertainment in Xi'an
Chapter Ten Complaint and Emergency
I. General Introduction
II. Handling of Complaint
III. Dialogues on Complaint
Chapter Eleven Farewell
I. General Introduction
II. Formal and Informal Farewell Speech
III. Dialogues on Farewell
PART THREE English Tour Guide Qualification Examination
I . Evaluation Standard
II. Introduction about the Exam
III. Examination Syllabus
IV. Sample of the Oral Exam
V. Sample of the Written Exam
VI. Tour Commentary in Exam on Scenic Spots in Shaanxi
1. Museum of Forest of Stone Tablets
2. The Yellow Emperor Mausoleum
3. Big Wild Goose Pagoda
4. Huaqing Hot Spring
5. Museum of Terracotta Warriors and Horses
6. Shaanxi History Museum
7. Huashan Mountain
8. Famen Temple

内容大纲

作者介绍

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