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内容大纲
本书自2002年在中国引进出版以来，为项目管理知识体系在中国的普及和发展做出了卓有成效的贡献，产生了深远的影响。第9版紧跟IT行业发展趋势，是一本涵盖10大管理知识领域(项目整合、范围、进度、成本、质量、资源、沟通、风险、采购和干系人管理)和5个过程组(启动、计划、执行、监控和收尾)的经典书籍。
本版特色
以《项目管理知识体系指南(第6版)》为基础，新增关于敏捷／自适应环境的讨论、“给年轻专业人士的建议”模块、关于领导力和敏捷开发的内容，同时更新练习题和案例，补充新的研究成果，体现PMP考试的新变化。
强调软件工具的使用，提供Microsoft Project 2016使用指南，还包括使用MindView和蒙特卡罗模拟软件协助项目管理的实例。
每章都以“开篇案例”为起点，在实际项目背景下展开管理概念和技术的主题讨论，用实例说明管理方法“对在哪里”和“错在哪里”，最后以“案例结局”收束全章。
“媒体快照”将抽象概念与媒体报道中的真实项目关联起来，“最佳实践”树立了源于不同企业的项目管理榜样，“全球问题”关注全球化管理如何影响世界的现在和未来。 -
作者介绍
凯西·施瓦尔贝（Kathy Schwalbe），明尼苏达奥格斯堡学院商务管理系教授。主讲项目管理、商业问题求解、系统分析与设计、信息系统项目和电子商务等课程。作为明尼苏达大学的兼职教师，她为工程系的研究生讲授项目管理课程。同时。她还为一些组织提供培训和咨询服务，并在一些会议上发表演讲。在1991年进入学术界之前。她在工业界工作过10年。她曾是一名空军军官、系统分析师、项目经理、高级工程师和IT顾问。凯西女士还是PMI（美国项目管理协会）的活跃分子，负责PMI明尼苏达分会学生会的联络工作，担任明尼苏达分会分管教育的副主席，以及《ISSIG评论》联络和编辑部主管，她还是PMI考题编写组成员。凯西女士毕业于圣母玛丽亚大学，获得数学学士学位；在美国东北大学的高科技MBA项目完成了MBA的学习，最终在明尼苏达大学的高等教育学院获得博士学位。 -
目录
Preface
About the Author
Chapter 1 Introduction to Project Management
Introduction
What Is a Project?
Examples of IT Projects
Project Attributes
Project Constraints
What Is Project Management?
Project Stakeholders
Project Management Knowledge Areas
Project Management Tools and Techniques
Project Success
Program and Project Portfolio Management
Programs
Project Portfolio Management
Organizational Project Management
The Role of the Project Manager
Project Manager Job Description
Suggested Skills for Project Managers
PMI Talent Triangle? and the Importance of Leadership Skills
Careers for IT Project Managers
The Project Management Profession
History of Project Management
The Project Management Institute
Project Management Certification
Ethics in Project Management
Project Management Software
Chapter Summary
Discussion Questions
Quick Quiz 40Quick Quiz Answers
Exercises
Key Terms
Endnotes
Chapter 2 The Project Management and Information Technology Context
A Systems View of Project Management
What Is a Systems Approach?
The Three-Sphere Model for Systems Management
Understanding Organizations
The Four Frames of Organizations
Organizational Structures
Organizational Culture
Focusing on Stakeholder Needs
The Importance of Top Management Commitment
The Need for Organizational Commitment to Information Technology
The Need for Organizational Standards
Project and Product Life Cycles
Project Life Cycle
Product Life Cycles
The Importance of Project Phases and Management Reviews
The Context of Information Technology Projects
The Nature of IT Projects
Characteristics of IT Project Team Members
Diverse Technologies
Recent Trends Affecting Information Technology Project Management
Globalization
Outsourcing
Virtual Teams
Agile
The Manifesto for Agile Software Development
Scrum
Agile, the PMBOK? Guide, and a New Certification
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Key Terms
Endnotes
Chapter 3 The Project Management Process Groups
Project Management Process Groups
Mapping the Process Groups to the Knowledge Areas
Developing an IT Project Management Methodology
Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach)
Project Pre-Initiation and Initiation
Pre-Initiation Tasks
Initiating
Identifying Project Stakeholders
Drafting the Project Charter
Holding a Project Kick-Off Meeting
Project Planning
Project Execution
Project Monitoring and Controlling
Project Closing
Case Study 2: JWD Consulting’s Project Management Intranet Site Project (Agile Approach)
Scrum Roles, Artifacts, and Ceremonies
Project Pre-Initiation and Initiation
Planning
Executing
Monitoring and Controlling
Closing
Templates by Process Group
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Key Terms
Endnotes
Chapter 4 Project Integration Management
What Is Project Integration Management?
Strategic Planning and Project Selection
Strategic Planning
Identifying Potential Projects
Aligning IT with Business Strategy
Methods for Selecting Projects
Focusing on Broad Organizational Needs
Categorizing IT Projects
Performing Financial Analyses
Net Present Value Analysis
Return on Investment
Payback Analysis
Using a Weighted Scoring Model
Implementing a Balanced Scorecard
Developing a Project Charter
Developing a Project Management Plan
Project Management Plan Contents
Using Guidelines to Create Project Management Plans
Directing and Managing Project Work
Coordinating Planning and Execution
Providing Strong Leadership and a Supportive Culture
Capitalizing on Product, Business, and Application Area Knowledge
Project Execution Tools and Techniques
Managing Project Knowledge
Monitoring and Controlling Project Work
Performing Integrated Change Control
Change Control on IT Projects
Change Control System
Closing Projects or Phases
Using Software to Assist in Project Integration Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Tasks
Key Terms
Endnotes
Chapter 5 Project Scope Management
What Is Project Scope Management?
Planning Scope Management
Collecting Requirements
Defining Scope
Creating the Work Breakdown Structure
Approaches to Developing Work Breakdown Structures
Using Guidelines
The Analogy Approach
The Top-Down and Bottom-Up Approaches
Mind Mapping
The WBS Dictionary
Advice for Creating a WBS and a WBS Dictionary
Validating Scope
Controlling Scope
Suggestions for Improving User Input
Suggestions for Reducing Incomplete and Changing Requirements
Using Software to Assist in Project Scope Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Tasks
Key Terms
Endnotes
Chapter 6 Project Schedule Management
The Importance of Project Schedules
Planning Schedule Management
Defining Activities
Sequencing Activities
Dependencies
Network Diagrams
Estimating Activity Durations
Developing the Schedule
Gantt Charts
Adding Milestones to Gantt Charts
Using Tracking Gantt Charts to Compare Planned and Actual Dates
Critical Path Method
Calculating the Critical Path
Growing Grass Can Be on the Critical Path
Using Critical Path Analysis to Make Schedule Trade-Offs
Using the Critical Path to Shorten a Project Schedule
Importance of Updating Critical Path Data
Critical Chain Scheduling
Program Evaluation and Review Technique (PERT)
Agile and Schedule Management
Controlling the Schedule
Reality Checks on Scheduling and the Need for Discipline
Using Software to Assist in Project Schedule Management
Words of Caution on Using Project Management Software
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Tasks
Key Terms
Endnotes
Chapter 7 Project Cost Management
The Importance of Project Cost Management
What Is Cost?
What Is Project Cost Management?
Basic Principles of Cost Management
Planning Cost Management
Estimating Costs
Types of Cost Estimates
Cost Estimation Tools and Techniques
Typical Problems with IT Cost Estimates
How to Develop a Cost Estimate and Basis of Estimates
Determining the Budget
Controlling Costs
Earned Value Management
Project Portfolio Management
Using Project Management Software to Assist in Project Cost Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Tasks
Key Terms
Endnotes
Planning Quality Management
Managing Quality
Controlling Quality
Tools and Techniques for Quality Control
Statistical Sampling
Six Sigma
How Is Six Sigma Quality Control Unique?
Six Sigma and Project Selection and Management
Six Sigma and Statistics
Testing
Modern Quality Management
Deming and His 14 Points for Management
Juran and the Importance of Top Management Commitment to Quality
Crosby and Striving for Zero Defects
Ishikawa’s Guide to Quality Control
Taguchi and Robust Design Methods
Feigenbaum and Workers’ Responsibility for Quality
Malcolm Baldrige National Quality Award
ISO Standards
Improving IT Project Quality
Leadership
The Cost of Quality
The Impact of Organizational Influences, and Workplace Factors on Quality
Expectations and Cultural Differences in Quality
Maturity Models
Software Quality Function Deployment Model
Capability Maturity Model Integration
Project Management Maturity Models
Using Software to Assist in Project Quality Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Tasks
Key Terms
Endnotes
Chapter 9 Project Resource Management
The Importance of Resource Management
The Global IT Workforce
Implications for the Future of IT Human Resource Management
What Is Project Resource Management?
Keys to Managing and Leading People
Motivation Theories
Maslow’s Hierarchy of Needs
Herzberg’s Motivation-Hygiene Theory
McClelland’s Acquired-Needs Theory
McGregor’s Theory X and Theory Y
Influence and Power
Covey and Improving Effectiveness
Emotional Intelligence
Leadership
Developing the Resource Management Plan and Team Charter
Project Organizational Charts
Responsibility Assignment Matrices
Staffing Management Plans and Resource Histograms
Team Charters
Estimating Activity Resources
Acquiring Resources
Resource Assignment
Resource Loading
Resource Leveling
Developing the Project Team
Training
Team-Building Activities
The Myers-Briggs Type Indicator
The Social Styles Profile
DISC Profile
Reward and Recognition Systems
Managing the Project Team
Tools and Techniques for Managing Project Teams
General Advice on Managing Teams
Controlling Resources
Using Software to Assist in Resource Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Key Terms
Endnotes
Chapter 10 Project Communications Management
The Importance of Project Communications Management
Keys to Good Communications
Focusing on Group and Individual Communication Needs
Formal and Informal Methods for Communicating
Distributing Important Information in an Effective and Timely Manner
Setting the Stage for Communicating Bad News
Determining the Number of Communication Channels
Planning Communications Management
Managing Communications
Using Technology to Enhance Information Creation and Distribution
Selecting the Appropriate Communication Methods and Media
Reporting Performance
Monitoring Communications
Suggestions for Improving Project Communications
Developing Better Communication Skills
Running Effective Meetings
Using E-Mail, Instant Messaging, Texting, Kanban Boards, and Collaborative Tools Effectively
Using Templates for Project Communications
Using Software to Assist in Project Communications
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Key Terms
Endnotes
Chapter 11 Project Risk Management
The Importance of Project Risk Management
Planning Risk Management
Common Sources of Risk on IT Projects
Identifying Risks
Suggestions for Identifying Risks
The Risk Register
The Risk Report
Performing Qualitative Risk Analysis
Using Probability/Impact Matrixes to Calculate Risk Factors
Top Ten Risk Item Tracking
Performing Quantitative Risk Analysis
Performing Quantitative Risk Analysis
Decision Trees and Expected Monetary Value 466Simulation 468Sensitivity Analysis
Planning Risk Responses
Implementing Risk Responses
Monitoring Risks
Using Software to Assist in Project Risk Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Key Terms
Endnotes
Chapter 12 Project Procurement Management
The Importance of Project Procurement Management
Planning Procurement Management
Types of Contracts
Tools and Techniques for Planning Procurement Management
Make-or-Buy Analysis
Expert Judgment
Market Research
Procurement Management Plan
Statement of Work
Procurement or Bid Documents
Examples from a Real RFP
Source Selection Criteria
Conducting Procurements
Controlling Procurements
Using Software to Assist in Project Procurement Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Key Terms
Endnotes
Chapter 13 Project Stakeholder Management
The Importance of Project Stakeholder Management
Identifying Stakeholders
Planning Stakeholder Engagement
Managing Stakeholder Engagement
Monitoring Stakeholder Engagement
Using Software to Assist in Project Stakeholder Management
Considerations for Agile/Adaptive Environments
Chapter Summary
Discussion Questions
Quick Quiz
Quick Quiz Answers
Exercises
Running Case
Key Terms
Endnotes
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