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内容大纲
本书为“中等职业教育涉外呼叫服务系列教材”之一，主要以涉外客户服务行业对职业人才的需求为导向，以提升学生的职业素养和职业能力为出发点，以培养客户服务行业职业技能为目标，强调服务技巧和体验式学习。通过严谨的教学流程和教学活动，全面提升学生职业能力。本教材注重学生涉外客户服务英语语言能力和综合素质培养相结合，共8个单元，主要以旅游服务业、物业、市场调查、电讯、保险、金融等行业的涉外客户服务典型工作任务为背景，着重训练学生的英语语言技能与专业技能。 -
作者介绍
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目录
前言
Unit 1 What Kind of Hotel and Room Would You Like to Reserve
Background Information of Hotel
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 2 What Kind of Flight Do You Prefer
Background Information about Plane Taking
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 3 How Often Do You Go to the Beauty Center
Background Information about Beauty Care Service
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 4 What Direction of the House Do You Prefer
Background Information of Real Estate Agents
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 5 Could You Spare Me a Minute to Do a Survey
Background Information of Doing a Survey
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 6 Would You Please Tell Me Your Phone Number
Background Information about Complaint
1 Listening
2 Reporting
3 TypingTraining
4 Quiz
5 Supplementary Study
Unit 7 Would You Give Me Your Policy Number Please
Background Information of Insurance Policy
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Unit 8 Would You Please Tell Me Your Account Number
Background Information of the Call Center of Banking Services
1 Listening
2 Reporting
3 Typing Training
4 Quiz
5 Supplementary Study
Transcripts
Keys
参考文献
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