- 酒店英语(高等院校应用型人才培养十四五规划旅游管理类系列教材)
- - 作者：编者:霍妍如|责编:仇雨亭//胡弘扬
  - 出版社：华中科技大学
  - ISBN：9787577200453
  - 出版日期：2023/09/01
  - 页数：268
- 售价：19.92

内容大纲
本教材以世界技能大赛酒店接待项目的设计要求为基础，着力于提升旅游类专业学生的英语语言能力、服务技能水平，培塑其调动和运用专业知识的逻辑思维和综合能力。同时，本教材践行价值塑造融于知识传授、能力培养的教育理念，结合章节内容挖掘和导入课程思政元素，贯彻落实立德树人的根本任务，助力实现培养德业兼备的新时代高素质酒店接待人员的目标。为此，教材设计了思政提要、预读短文、情景对话、知识点补充、案例思考、知识点回顾、情景练习等多个教学栏目，在全英文的语境下为学习者提供酒店前台与后台各个部门及其岗位的服务流程、操作规范、接待技巧、多元文化、文本写作等知识与技能。
作者介绍
霍妍如，海南师范大学旅游学院讲师，主研酒店英语、旅游英语、企业沟通方向，担任海南省酒店行业职业技能竞赛前厅服务（英语）竞赛裁判员、世界技能大赛海南省选拔赛酒店接待（英语）项目裁判员、第一届职业技能大赛酒店接待项目（英语）第三方评价裁判员等，荣获海南师范大学“教学十佳”“课堂教学效果*佳奖”等称号，多次指导学生在全国性的竞赛中斩获佳绩并获优秀指导教师称号，公开发表核心期刊论文10余篇。
目录
Section Ⅰ  Front Office
  Chapter 1  Room Reservation
    1.1  Warm-up Reading
    1.2  Situational Dialogues
    1.3  Knowledge Supplements
    1.4  Review Questions
    1.5  Practice
    1.6  Research and Discussion
  Chapter 2  Check-in
    2.1  Warm-up Reading
    2.2  Situational Dialogues
    2.3  Knowledge Supplements
    2.4  Review Questions
    2.5  Practice
    2.6  Research and Discussion
  Chapter 3  Bell Service
    3.1  Warm-up Reading
    3.2  Situational Dialogues
    3.3  Knowledge Supplements
    3.4  Review Questions
    3.5  Practice
  Chapter 4  Concierge
    4.1  Warm-up Reading
    4.2  Situational Dialogues
    4.3  Knowledge Supplements
    4.4  Review Questions
    4.5  Practice
  Chapter 5  Telephone Service
    5.1  Warm-up Reading
    5.2  Situational Dialogues
    5.3  Knowledge Supplements
    5.4  Review Questions
    5.5  Practice
  Chapter 6   Other Guest Services
    6.1  Warm-up Reading
    6.2  Situational Dialogues
    6.3  Knowledge Supplements
    6.4  Review Questions
    6.5  Practice
  Chapter 7  Check-out
    7.1  Warm-up Reading
    7.2  Situational Dialogues
    7.3  Knowledge Supplements
    7.4  Review Questions
    7.5  Practice
Section Ⅱ  Housekeeping Department
  Chapter 8  Chamber Service
    8.1  Warm-up Reading
    8.2  Situational Dialogues
    8.3  Knowledge Supplements

    8.4  Review Questions
    8.5  Practice
    8.6  Research and Discussion
  Chapter 9  Laundry Service
    9.1  Warm-up Reading
    9.2  Situational Dialogues
    9.3  Knowledge Supplements
    9.4  Review Questions
    9.5  Practice
  Chapter 10  Handling Complaints
    10.1  Warm-up Reading
    10.2  Situational Dialogues
    10.3  Knowledge Supplements
    10.4  Review Questions
    10.5  Practice
  Chapter 11  Safety and Emergency
    11.1  Warm-up Reading
    11.2  Situational Dialogues
    11.3  Knowledge Supplements
    11.4  Review Questions
    11.5  Practice
    11.6  Research and Discussion
  Chapter 12  Other Housekeeping Services
    12.1  Warm-up Reading
    12.2  Situational Dialogues
    12.3  Knowledge Supplements
    12.4  Review Questions
    12.5  Practice
    12.6  Research and Discussion
Section Ⅲ  Food and Beverage Department
  Chapter 13  Restaurant Reservation
    13.1  Warm-up Reading
    13.2  Situational Dialogues
    13.3  Knowledge Supplements
    13.4  Review Questions
    13.5  Practice
  Chapter 14  Taking an Order
    14.1  Warm-up Reading
    14.2  Situational Dialogues
    14.3  Knowledge Supplements
    14.4  Review Questions
    14.5  Practice
  Chapter 15  Room Service
    15.1  Warm-up Reading
    15.2  Situational Dialogues
    15.3  Knowledge Supplements
    15.4  Review Questions
    15.5  Practice
  Chapter 16  Bar
    16.1  Warm-up Reading

    16.2  Situational Dialogues
    16.3  Knowledge Supplements
    16.4  Review Questions
    16.5  Practice
  Chapter 17  Banquet and Meeting
    17.1  Warm-up Reading
    17.2  Situational Dialogues
    17.3  Knowledge Supplements
    17.4  Review Questions
    17.5  Practice
  Chapter 18  Paying the Bill
    18.1  Warm-up Reading
    18.2  Situational Dialogues
    18.3  Knowledge Supplements
    18.4  Review Questions
    18.5  Practice
Section Ⅳ  Recreation and Fitness Center
  Chapter 19  Fitness Center
    19.1  Warm-up Reading
    19.2  Situational Dialogues
    19.3  Knowledge Supplements
    19.4  Review Questions
    19.5  Practice
  Chapter 20  Spa Center
    20.1  Warm-up Reading
    20.2  Situational Dialogues
    20.3  Knowledge Supplements
    20.4  Academic Reading
    20.5  Review Questions
    20.6  Practice
  Chapter 21  Shopping and Entertainment
    21.1  Warm-up Reading
    21.2  Situational Dialogues
    21.3  Knowledge Supplements
    21.4  Review Questions
    21.5  Practice
Section Ⅴ  Other Major Departments
  Chapter 22  Human Resource Department
    22.1  Warm-up Reading
    22.2  Situational Dialogues
    22.3  Real World Case Study
    22.4  Knowledge Supplements
    22.5  Review Questions
    22.6  Practice
  Chapter 23  Sales and Marketing Department
    23.1  Warm-up Reading
    23.2  Situational Dialogues
    23.3  Real World Case Study
    23.4  Knowledge Supplements
    23.5  Review Questions

    23.6  Practice
  Chapter 24  Accounting Department
    24.1  Warm-up Reading
    24.2  Real World Case Study
    24.3  Knowledge Supplements
    24.4  Review Questions
    24.5  Practice
  Chapter 25  Maintenance Department
    25.1  Warm-up Reading
    25.2  Situational Dialogues
    25.3  Real World Case Study
    25.4  Review Questions
    25.5  Practice
Section Ⅵ  Practical Writing
  Chapter 26  Quick Messages
    26.1  Preview
    26.2  Types of Quick Messages
    26.3  Models
    26.4  Practice
  Chapter 27  Business Correspondence
    27.1  Preview
    27.2  Parts of a Business Letter
    27.3  Models
    27.4  Practice
  Chapter 28  Fax Messages
    28.1  Preview
    28.2  Format of Fax Messages
    28.3  Model
    28.4  Useful Expressions
    28.5  Practice
  Chapter 29  E-mails
    29.1  Preview
    29.2  Format of E-mails
    29.3  Model
    29.4  Practice
Appendix
Reference

内容大纲

作者介绍

目录

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