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内容大纲
本教材是按照空中乘务员客舱服务工作流程设计和编写的，旨在使学生在模拟实际工作的情景中，练习并掌握原汁原味的客舱服务用语，能够用英语与客舱乘客友好交流，并提供优质的服务。
本教材可作为空中乘务专业本（专）科学生的课堂教学用书，也可以作为民航企业及各培训机构的空乘人员岗前培训教材，亦可作为具有一定英语基础的旅客的自学用书等。 -
作者介绍
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目录
Unit 1 Preparation for the Flight
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 2 Passenger Reception
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 3 Safety Check before Take - off
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 4 Reasons for Delay
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 5 Drink and Meal Service
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 6 Special Passengers Service
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 7 Emergency Procedures
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 8 In - flight Entertainment
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 9 Duty Free Sales
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 10 Transfer Service
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 11 Customs, Immigration and Quarantine
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
Unit 12 Pre - arrival and Post - arrival
Section A Dialogues
Section B Announcements
Section C Supplementary Reading
Section D Interview English
References
Appendix The Key to the Exercises
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