[
-
内容大纲
本书基于酒店的各种工作情境进行构思、设计和编写，着重从提高酒店从业人员的英语交际能力出发，兼顾酒店理论知识的提升。
本书在内容上涉猎广泛，专业性和实用性强。从酒店概述到酒店工作过程，主题包括客房预订、接待服务、入住登记、礼宾服务、客房服务、订餐、引位、点菜、上菜、送餐、解决投诉、餐饮结账、娱乐休闲服务、商务服务、退房等。内容以场景主题描述为主，使学生能够进行情景模拟交流。
在本书的编写过程中，作者广泛听取各类星级酒店员工的建议和意见。本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校酒店管理专业、旅游管理专业的教材，也可作为酒店、餐饮业员工的培训用书。 -
作者介绍
-
目录
CHAPTER Ⅰ OVERVIEW OF THE HOSPITALITY INDUSTRY
CHAPTER Ⅱ THE FRONT OFFICE AND ITS SECTIONS
Lesson 1 Introduction to the Front Office
Lesson 2 Room Reservations
Lesson 3 Bell Service
Lesson 4 Concierge Service
Lesson 5 Check in
Lesson 6 Telephone Service
Lesson 7 Business Center
Lesson 8 Cashier's Service
CHAPTER Ⅲ THE HOUSEKEEPING DEPARTMENT AND ITS SECTIONS
Lesson 1 Introduction to the Housekeeping Department
Lesson 2 Regular Services
Lesson 3 Laundry Service
Lesson 4 Personalized Housekeeping Service
Lesson 5 Dealing with Emergencies
CHAPTER Ⅳ THE FOOD AND BEVERAGE DEPARTMENT
Lesson 1 Introduction to the Food and Beverage Department
Lesson 2 Taking Restaurant Reservations
Lesson 3 Hosting
Lesson 4 Taking Orders
Lesson 5 Serving Dishes
Lesson 6 Bar Service
Lesson 7 Room Service
Lesson 8 Paying the Bill
CHAPTER Ⅴ THE HEALTH AND RECREATION CLUB
Lesson 1 Introduction to the Health and Recreation Club
Lesson 2 Beauty Salon
Lesson 3 Gym
Lesson 4 Sauna Bath and Spa
Lesson 5 Swimming, Golf, and Karaoke
CHAPTER Ⅵ OTHER SERVICES IN THE HOTEL
Lesson 1 Dealing with Complaints
Lesson 2 Shopping
同类热销排行榜
[an error occurred while processing this directive]推荐书目
-
孩子你慢慢来/人生三书 华人世界率性犀利的一枝笔，龙应台独家授权《孩子你慢慢来》20周年经典新版。她的《...
-
时间简史(插图版) 相对论、黑洞、弯曲空间……这些词给我们的感觉是艰深、晦涩、难以理解而且与我们的...
-
本质(精) 改革开放40年，恰如一部四部曲的年代大戏。技术突变、产品迭代、产业升级、资本对接...