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内容大纲
本书在框架理论和立场理论的基础上,结合对抱怨会话中蕴含的情感话语的会话分析,说明抱怨会话七种常见的触发情感话语的语言手段,考察抱怨会话中情感话语的基本特征,对抱怨会话中策略性使用情感话语的四种主要语用功能进行归纳,并揭示情感话语的互动使用对立场表达和抱怨框架建构的重要作用,阐述说话者在情感话语使用中通过对比抱怨客体和其他会话主体进行适当自我定位的现象。 -
作者介绍
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目录
Chapter One Introduction
1.1 Rationale of the Study
1.2 Objectives of the Study
1.3 Data and Methodology
1.3.1 Criteria for Selecting Data
1.3.1.1 Emotion Talks and Emotional Talks
1.3.1.2 Complaining
1.3.2 Data Collection and Description
1.3.3 Method for Analysis
1.4 Overview of the Chapters
1.5 Summary
Chapter Two Literature Review
2.1 Introduction
2.2 Approaches to the Study of Language and Emotion
2.2.1 The Cognitive Linguistic Approach
2.2.2 The Linguistic Anthropological Approach
2.2.3 The Psycholinguistic Approach
2.2.4 The Sociolinguistic Approach
2.2.5 The Computational Linguistic Approach
2.2.6 The Pragmatic Approach
2.3 Complaint Research
2.3.1 Complaint Research Abroad
2.3.1.1 Relevant Research on Emotion Expression in Complaints
2.3.1.2 Other Enlightening Research on Complaints
2.3.2 Complaint Research in China
2.4 Summary
Chapter Three Theoretical Framework
3.1 Introduction
3.2 Theories about Framing
3.2.1 Goffman's Framing Theory
3.2.1.1 Footing
3.2.1.2 Framing
3.2.2 Framing: An Evaluative Act of Alignment or Disalignment
3.3 Du Bois' Stance Triangle Theory
3.4 Linking Emotional Utterances and Frames via Work of Stancetaking
3.5 Summary
Chapter Four Aspects of Emotional Utterances in Complaint Conversations
4.1 Introduction
4.2 Linguistic Triggers to Emotional Utterances in Complaint Conversations
4.2.1 Rejections
4.2.2 Breakdowns in Turn-taking Organization
4.2.3 Rhetorical Questions
4.2.4 Irony
4.2.5 Metapragmatic Comments
4.2.6 Inappropriate Person-referring Expressions
4.2.7 Profanity
4.3 Essential Features of Emotional Utterances in Complaint Conversations
4.3.1 Negative Emotion Inferability
4.3.2 Attitudinal Negativity
4.3.3 Face-threatening Effect
4.4 Discursive Strategies for Making Emotional Utterances in Complaint Conversations
4.4.1 Rhetorical Questions
4.4.2 Repetitions
4.4.3 Deictic Expressions
4.4.4 Projected Alignments and Delayed Disalignments
4.5 Functions of Strategic Use of Emotional Utterances in Complaint Conversations
4.5.1 Appealing for Sympathy and Support
4.5.2 Projecting Stances and Identities
4.5.3 Putting Pressure on the Hearer(s)
4.5.3.1 Motivating the Hearer(s) to Do Something
4.5.3.2 Making the Hearer(s) Refrain from Doing Something
4.5.4 Mitigation
4.6 Summary
Chapter Five Emotional Utterances in the Construction of Complaint Frame via Stancetaking
5.1 Introduction
5.2 Emotional Utterances in Framing Complaints about the Recipient(s)
5.2.1 Directing Complaints Explicitly to the Recipient(s)
5.2.2 Directing Complaints Implicitly to the Recipient(s)
5.3 Emotional Utterances in Framing Third-party Complaints
5.3.1 Expressing Alignments with the Complaints
5.3.2 Expressing Disalignments with the Complaints
5.4 Emotional Utterances in Framing Self-complaints
5.4.1 Sincere Self-complaints
5.4.2 Insincere Serf-complaints
5.5 Emotional Utterances in Framing Reproduced Complaints
5.5.1 Reproduction of Speakers' Own Complaints
5.5.2 Reproduction of Complaints Directed towards the Speakers
5.5.3 Reproduction of Overheard Complaints
5.6 Emotional Utterances in Construction of Complaint Frame via Style-shifting
5.7 Summary
Chapter Six Condusion
6.1 Introduction
6.2 Major Findings of the Study
6.3 Significance of the Study
6.4 Limitations of the Study
6.5 Directions for Future Research
6.6 Summary
Appendix Transcription Conventions
Bibliography
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